Politique d'expédition
Shipping Policy
We want to ensure you have a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.
Processing times may vary based on the nature of the order. For example, some orders with quick turnaround times may be processed with additional 2-3 business days, while others may take add on to 7 business days, depending on the complexity of the request.
Shipping Methods
During checkout, we offer several shipping options, including Royal Mail Track 24 (for orders placed before 10:30 AM on business days), which aims for delivery the next working day. We also offer Track 48, which typically delivers within 2-3 working days for UK orders. International shipments may take 7-10 working days for delivery.
Domestic Shipping
We currently ship to addresses within the UK. Standard shipping generally takes 2-3 business days. Additional shipping options are available for faster delivery upon request and availability.
International Shipping
We offer international shipping to select countries.Shipping rates and delivery times vary based on the destination. Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Use the tracking information provided to monitor your order's status on our website or through the carrier's site.
Lost or Damaged Items
Rapid Eye Ltd is not liable for any items lost or damaged during transit. Please contact the carrier directly to resolve any issues related to lost or damaged items.
Address Accuracy
It is the responsibility of the customer to provide accurate shipping information.Verify your shipping address during checkout to avoid delivery delays.
Change of Shipping Address
If you need to change the shipping address after placing an order, please contact us immediately. We'll do our best to accommodate changes if the order hasn't been shipped.
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy Page.
By placing an order with Rapid Eye Darkrooms, you agree to the terms and conditions outlined in this shipping policy. If you have any questions or concerns, our customer service team is here to help at support@rapideye.uk.com.